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Customer Stories

Customers succeeding across Africa

Real transformations at some of Africa's most demanding organizations: documented challenges, solutions and results.

First Bank Fidelity Bank Seplat Energy Dover Engineering
Banking · Customer Story

First Bank: HR at national scale for Nigeria's oldest bank

First Bank of Nigeria, with a heritage dating back to 1894 and one of the largest branch networks in West Africa, runs its people operations on Xceed365HR: payroll, core HR services, performance and talent management for a workforce of over 15,000 employees nationwide.

The Challenge

Few HR estates in Africa are as demanding as a tier-one Nigerian bank. First Bank's workforce of over 15,000 employees spans hundreds of branches and business offices across every region of Nigeria, supported by head-office functions in Lagos. At that scale, fragmented systems create real risk: payroll variances multiply, employee records drift out of sync between locations, and running consistent performance and talent cycles across regions becomes a months-long manual exercise.

The bank needed one platform that could pay everyone accurately every month, keep a single employee record across the network, and give leadership a dependable view of performance and talent, without adding administrative headcount.

The Solution

First Bank runs four pillars of its HR operations on Xceed365HR: payroll on XceedPay, core HR services on XceedCore, and performance and talent management on XceedGrow, all sharing one employee record and one security model.

In daily use across the bank:

  • Payroll at scale: a single monthly run for 15,000+ employees, gross-to-net with Nigerian statutory deductions handled automatically.
  • Core HR services: one employee record, self-service and approvals for a workforce spread across hundreds of locations.
  • Performance management: unified objective-setting and appraisal cycles across all regions and grades.
  • Talent management: talent reviews and succession planning built on live workforce data.

The Results

Xceed365HR gives First Bank one dependable platform for its entire employee lifecycle:

  • 15,000+ employees paid from a single monthly payroll run
  • One employee record across hundreds of branches nationwide
  • Consistent performance and talent cycles across every region
  • Statutory obligations met on schedule, month after month

Running payroll, core HR, performance and talent on one platform lets First Bank's HR team focus on the strategic work of one of Africa's most storied institutions.

Banking · Customer Story

Fidelity Bank: Transforming HR operations at Nigeria's leading commercial bank

Fidelity Bank Plc, one of Nigeria's premier commercial banks with over 7.2 million customers and 250+ business offices nationwide, faced challenges in managing their expanding workforce efficiently. As a full-fledged commercial bank operating across Nigeria with a rapidly growing digital banking customer base, Fidelity Bank needed robust HR solutions to support their ambitious growth trajectory while maintaining operational excellence.

The Challenge

With thousands of staff members across multiple locations, Fidelity Bank struggled with fragmented HR processes that hindered their ability to respond quickly to business needs. The bank faced critical challenges including inconsistent payroll processing, manual performance management systems, and difficulty maintaining compliance across their diverse operations. These inefficiencies were particularly problematic for a bank focused on digital innovation and customer experience excellence.

The Nigerian banking sector is known for high talent turnover rates, with studies showing that poor remuneration, inflexible work arrangements, and inadequate performance management processes are major contributors to employee attrition. Fidelity Bank recognized that modernizing their HR infrastructure was essential to retain top talent and maintain their competitive edge in Nigeria's banking industry.

The Solution

Fidelity Bank implemented Xceed365's comprehensive HR platform, focusing on Core HR functions and payroll management. The cloud-based solution provided a unified user system that consolidated employee data management, automated payroll processing, and streamlined compliance reporting across all 250+ business offices.

Key implementation features included:

  • Centralized Employee Database: Single source of truth for all employee information across multiple locations.
  • Automated Payroll Processing: Streamlined and automated salary and benefits disbursement.
  • Compliance Dashboard: Automated regulatory reporting for Central Bank of Nigeria requirements.
  • Mobile Access: Dedicated secure mobile access for field-based and distributed workforces.

The Results

Within six months of implementation, Fidelity Bank achieved remarkable improvements in their HR operations:

  • 99% reduction in payroll processing time (from days to 2 hours monthly)
  • 95% reduction in payroll errors, enhancing employee satisfaction and trust
  • 60% faster new employee onboarding, ensuring rapid workforce productivity
  • Differentiated employee engagement through self-service and mobile access

The implementation enabled Fidelity Bank's talent team with the information and tools to take a strategic initiative, supporting the bank's continued expansion and digital transformation goals.

Fidelity cut payroll from days to about 2 hours a month. See what the same shift could save your organization.

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Oil & Gas · Customer Story

Seplat Energy: Payroll and ERP integration at enterprise scale

Seplat Energy Plc, Nigeria's leading independent oil and gas company with operations across the Niger Delta and a dual listing on both Nigerian and London Stock Exchanges, required sophisticated HR solutions to manage their complex, multi-location workforce. With recent major acquisitions including Mobil Producing Nigeria Unlimited, Seplat needed scalable HR systems that could integrate seamlessly with their existing ERP infrastructure while supporting rapid organizational growth.

The Challenge

The Nigerian oil and gas industry faces unprecedented workforce challenges, including an aging talent pool, skills gaps, and intense competition for qualified professionals. Seplat Energy, operating in this demanding environment, struggled with disparate payroll systems across different operational units, manual ERP integration processes, and inconsistent workforce data management across onshore and offshore operations.

Specific challenges included fragmented payroll systems across multiple operational units and recent acquisitions, complex ERP integration requirements for financial and operational reporting, inconsistent workforce data hampering strategic decision-making, and manual compliance processes for industry-specific regulations. These inefficiencies were particularly problematic for a company focused on operational excellence and rapid expansion through acquisitions.

The Solution

Seplat Energy implemented Xceed365's advanced HR platform with specialized focus on payroll management and ERP integration capabilities. The solution provided seamless connectivity with Seplat's existing SAP infrastructure while delivering comprehensive workforce management tools tailored for the energy sector.

Key implementation features included:

  • Integrated Payroll System: Unified payroll processing across all operational units and subsidiaries.
  • Advanced ERP Integration: Real-time data synchronization with SAP for financial reporting.
  • Multi-location Workforce Management: Centralized system supporting onshore and offshore operations.
  • Regulatory Compliance Module: Automated reporting for Nigerian Content Development requirements.
  • Analytics Dashboard: Real-time insights into workforce metrics and operational efficiency.

The Results

Seplat Energy achieved significant operational improvements within the first year:

  • 98% reduction in payroll processing complexity across integrated business units
  • 100% accuracy in ERP data synchronization, eliminating manual reconciliation
  • 65% faster monthly financial close through automated workforce cost allocation
  • Enhanced compliance reporting for Nigerian Content Development Board requirements
  • Improved workforce visibility enabling better strategic resource allocation

The integrated solution positioned Seplat Energy to efficiently manage their expanded workforce following major acquisitions while maintaining the operational excellence required in the competitive energy market.

Engineering · Customer Story

Dover Engineering: Project-based talent management for world-class engineering

Dover Engineering Limited, a leading engineering design, EPC, and operations & maintenance company serving Nigeria's oil and gas industry since 1997, required sophisticated HR solutions to manage their highly skilled workforce of 100+ professionals across complex project-based operations. As one of the few 100% Nigerian companies offering world-class engineering services to major international oil companies, Dover Engineering needed HR systems that could support their reputation for excellence while managing the unique challenges of project-based workforce management.

The Challenge

In Nigeria's competitive oil and gas engineering sector, Dover Engineering faced the dual challenge of attracting top talent while efficiently managing project-based workforce allocation.

Key challenges included complex recruitment processes for highly specialized engineering roles, project-based workforce allocation requiring flexible resource management, skills tracking and development for technical professionals, inconsistent onboarding processes for new project team members, manual payroll processing for project-based compensation structures, and difficulty maintaining talent pipeline in competitive market conditions.

The Solution

Dover Engineering implemented Xceed365's specialized HR platform with focus on recruitment, onboarding, HR administration, and payroll management tailored for project-based operations. The solution provided comprehensive talent management capabilities designed for engineering services companies operating in demanding industrial environments.

Key implementation features included:

  • Advanced Recruitment Module: Streamlined candidate tracking and skills-based matching.
  • Project-based Onboarding: Standardized processes ensuring rapid team integration.
  • Skills Management System: Comprehensive tracking of technical competencies and certifications.
  • Resource Allocation Tools: Optimal assignment of professionals to project requirements.
  • Flexible Payroll Processing: Support for project-based compensation and billing.
  • Talent Pipeline Management: Proactive candidate relationship management.

The Results

Dover Engineering achieved significant improvements in talent management efficiency and project delivery capability:

  • 65% reduction in time-to-hire for critical engineering positions
  • 90% improvement in onboarding efficiency ensuring faster project team readiness
  • Complete visibility into skills inventory enabling optimal project staffing decisions
  • 85% faster payroll processing for complex project-based compensation
  • Enhanced talent retention through improved career development tracking
  • Stronger competitive position in securing major project contracts
  • Improved project delivery through better workforce planning and allocation

The comprehensive HR transformation enabled Dover Engineering to maintain their leadership position among Nigerian engineering companies while building the organizational capabilities needed for continued growth in the competitive oil and gas services market.

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