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Customer Stories

Customers succeeding across Africa

Real transformations at some of Africa's most demanding organizations: documented challenges, solutions and results.

First Bank Fidelity Bank Seplat Energy Dover Engineering
Banking · Customer Story

First Bank: HR at national scale for Nigeria's oldest bank

First Bank of Nigeria, with a heritage dating back to 1894 and one of the largest branch networks in West Africa, runs its people operations on Xceed365HR: payroll, core HR services, performance and talent management for a workforce of over 15,000 employees nationwide.

The Challenge

Few HR estates in Africa are as demanding as a tier-one Nigerian bank. First Bank's workforce of over 15,000 employees spans hundreds of branches and business offices across every region of Nigeria, supported by head-office functions in Lagos. At that scale, fragmented systems create real risk: payroll variances multiply, employee records drift out of sync between locations, and running consistent performance and talent cycles across regions becomes a months-long manual exercise.

The bank needed one platform that could pay everyone accurately every month, keep a single employee record across the network, and give leadership a dependable view of performance and talent, without adding administrative headcount.

The Solution

First Bank runs four pillars of its HR operations on Xceed365HR: payroll on XceedPay, core HR services on XceedCore, and performance and talent management on XceedGrow, all sharing one employee record and one security model.

In daily use across the bank:

  • Payroll at scale: a single monthly run for 15,000+ employees, gross-to-net with Nigerian statutory deductions handled automatically.
  • Core HR services: one employee record, self-service and approvals for a workforce spread across hundreds of locations.
  • Performance management: unified objective-setting and appraisal cycles across all regions and grades.
  • Talent management: talent reviews and succession planning built on live workforce data.

The Results

Xceed365HR gives First Bank one dependable platform for its entire employee lifecycle:

  • 15,000+ employees paid from a single monthly payroll run
  • One employee record across hundreds of branches nationwide
  • Consistent performance and talent cycles across every region
  • Statutory obligations met on schedule, month after month

Running payroll, core HR, performance and talent on one platform lets First Bank's HR team focus on the strategic work of one of Africa's most storied institutions.

Banking · Customer Story

Fidelity Bank: one HR and payroll platform across 250+ offices

Fidelity Bank Plc, one of Nigeria's leading commercial banks, runs core HR and payroll for thousands of staff across 250+ business offices on Xceed365HR.

The Challenge

Thousands of staff across hundreds of offices meant HR ran on disconnected processes. Payroll took days each month, appraisals were manual, and keeping compliance consistent across locations was hard work.

For a bank built on digital service, HR needed to be as fast as the rest of the business, and good enough to help keep its best people.

The Solution

Fidelity Bank moved core HR and payroll onto Xceed365HR: XceedCore for the employee record and self-service, XceedPay for payroll, both on one cloud platform for every office.

In daily use across the bank:

  • One employee record: every staff member, every office, in one place.
  • Automated payroll: salaries, benefits and statutory deductions calculated and paid in one run.
  • Compliance reporting: regulatory reports produced from the same data, not rebuilt by hand.
  • Mobile self-service: staff in the field check payslips, request leave and update details from their phones.

The Results

Within six months of going live:

  • Payroll cut from 3 days to 2 hours a month
  • 95% fewer payroll errors
  • 60% faster onboarding for new staff
  • Self-service and mobile access for every employee

HR now spends its time on talent, not on running payroll.

Fidelity cut payroll from 3 days to 2 hours a month. See what the same shift could save your organization.

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Oil & Gas · Customer Story

Seplat Energy: one payroll, synced with SAP

Seplat Energy Plc, Nigeria's leading independent energy company, runs payroll for every operational unit on Xceed365HR, synced with its SAP finance systems.

The Challenge

Seplat grew quickly, including its acquisition of Mobil Producing Nigeria. Each unit came with its own payroll, and workforce costs had to be reconciled into SAP by hand every month.

With onshore and offshore teams and industry-specific reporting to meet, the company needed one payroll and one set of workforce data it could trust.

The Solution

Seplat brought every unit onto XceedPay, connected directly to its SAP environment, with core HR and reporting on the same record.

In daily use across the business:

  • One payroll: every operational unit and subsidiary paid in a single process.
  • SAP integration: payroll and workforce costs flow into finance automatically.
  • Onshore and offshore: one system for every location and rotation.
  • Local content reporting: NCDMB (Nigerian Content Development and Monitoring Board) reports produced from live data.
  • Workforce analytics: headcount and cost insight for leadership, always current.

The Results

In the first year:

  • One payroll across every business unit and acquisition
  • Automatic SAP sync, with no manual reconciliation
  • 65% faster monthly financial close
  • NCDMB reporting produced from live workforce data

Seplat can now absorb new acquisitions into one payroll without adding admin work.

Engineering · Customer Story

Dover Engineering: faster hiring and payroll for project teams

Dover Engineering Limited, a 100% Nigerian engineering, EPC and operations company serving the oil and gas industry since 1997, runs hiring, onboarding, HR and payroll for its project teams on Xceed365HR.

The Challenge

Dover competes with global firms for scarce engineering talent. Specialist roles took too long to fill, onboarding varied from project to project, and project-based pay was calculated by hand.

It needed to hire faster, staff projects with the right skills and pay people accurately, however their pay was structured.

The Solution

Dover runs recruitment and onboarding on XceedHire, the employee record and skills on XceedCore, and project-based pay on XceedPay.

In daily use across the company:

  • Skills-based hiring: candidates tracked and matched to specialist roles.
  • Standard onboarding: every new project team member ready on day one.
  • Skills and certifications: a live view of who can do what.
  • Project staffing: the right people assigned to each project.
  • Project-based payroll: complex pay structures calculated automatically.

The Results

The results:

  • 65% less time to hire for critical engineering roles
  • 90% more efficient onboarding
  • 85% faster payroll for project-based pay
  • A complete view of skills for staffing every project

Dover now hires and staffs projects faster, which helps it win and deliver major contracts.

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